Customer service is our top priority. There are no refunds for bags, shoes and accessories. We only offer only site credit .Please contact us within 3 days of receiving the item to initiate a return. If you changed your mind about an order that has not shipped yet, we only offer site credit for full amount with no expiration. Please ensure that you definitely want an item before checking out. Once approved, all returns items being shipped back for site credit are at the responsibility of the client.